The truck has left the site. The delivery is marked complete, but the field has three packs. It was expecting four.
Now someone has to call the driver, check the loading bay and find out where the last pack went. The installation crew is waiting for an answer.
To avoid that scramble, identify what belongs on each load and confirm what the field receives. Marking the trip complete should not close out material that never arrived.
A delivery listed under a project name gives the driver a destination. It may tell the shop very little about what to load.
Label each rack, pallet or bin so the shop, driver and field can identify it. Keep its contents, quantity and installation area with that label. Record where it is staged and whether it is cleared to leave.
Before departure, compare the packing list with what is actually on the truck. A list prepared in the office cannot confirm that the forklift loaded everything.
Consider this scenario. Twenty assemblies are packed into four labelled packs of five. The field needs all twenty by 9 a.m. Friday.
The receiver counts packs 1, 2 and 3. Pack 4 is missing.
The dispatcher checks with the driver and shop. Nobody confirmed that the fourth pack was loaded. The shop finds it beside the loading bay.
After checking the pack, available truck and driver, and site access, the dispatcher arranges a second delivery for noon. The field gets a specific update: fifteen assemblies arrived at nine; five are coming at noon.
That still misses the requirement. The project team needs to work through what the delay means for installation. Access to unload at noon does not mean the field can make up the lost time.
The missing pack stays open until the receiver confirms it arrived.
A signed delivery ticket is useful when it identifies what the receiver counted. A photo of the truck at the site does not tell you whether all four packs were unloaded.
Record missing quantities, damage or incomplete packs, along with who is following up. Keep the original delivery requirement and actual arrival times.
In this example, the packing list was correct. The fourth pack never made it onto the truck. The improvement belongs at loading: someone needs to confirm the departing load against the list.
In Building Swell, use Logistics to track outbound deliveries and the work travelling with them. Check the cargo as well as the trip status. A delivery can show Delivered while a pack remains unconfirmed.
If your team uses a configured delivery confirmation form, the receiver can submit a signature, photo and location. Agree what they need to count and confirm so the record tells you what arrived.
When the field calls about a missing pack, your team has a delivery record to check and update as it resolves the shortage.
See how your team can plan outbound deliveries, confirm what reached the field and follow up on missing work in Building Swell.
